Citrix Receiver Workspace Mac

Posted By admin  On 30.04.21



Having the same issue connecting Workspace app on macOS Catalina. 'Citrix Workspace cannot connect to the server. Check your network connection.' MacOS Catalina 10.15.4 and Workspace App 20.02.0.5. And other Mac with Workspace app 19.12.0.23 It has to be an issue with the latest Catalina updates. Ans - Citrix Receiver is a component that needs to be installed to access Citrix Applications and Desktops from a Mac device, without installing receiver you won’t be able to access. Apple computers and devices (MacBook, iMac, Mac mini, iPad) Citrix Workspace app replaces the Citrix Receiver App. When accessing your BVN desktop for the first time via an Apple device, a free program called Citrix Workspace App will need to be installed onto the computer or device. Download for macOS. Citrix Workspace app for Mac provides you with self-service access to resources published on Citrix Virtual Apps and Desktop servers. Citrix Workspace app for Mac combines ease of deployment and use, and offers quick, secure access to hosted applications and desktops.

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Always-on Logging

The Always-on Logging feature continuously collects a subset of important logs.This feature is enabled by default and turns on basic level of logging regardless of the logging configuration.
Always-on Logging keeps log files for the following components:
  • ReceiverHelper
  • Citrix Receiver
  • Citrix Viewer
  • Citrix Workspace Launcher & NPAPI plugin components: Includes ogs related to session launch from a web browser. The Citrix Workspace Launcher for launching using Chrome and Firefox and NPAPI plugin is used while launching using Safari web browser .
NOTE: Support for NPAPI was deprecated by Apple in Safari 12.0. See here for more info.

CWA Updater Logging

CWA Updater Logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting CWA auto-update related issues.

Instructions

To enable Session Logging


Connection Diagnostics logging is specific to identifying errors while connecting. All logging will be enabled up until the point when the session is deemed successful.
Full Logging will log everything including the Connection Diagnostics and Session Logging. Once enabled, the CWA will store up to 10 Session Logs after which they are deleted starting with the oldest to maintain 10 logs.

Citrix Receiver Workspace For Mac

Note: Full Logging can impact performance and must only be used while troubleshooting an issue because of the amount of data. It must not be left on during normal use.
The user enabling this logging will get a warning that must be acknowledged to continue.

To enable Store Logging

Select Normal or Verbose in the Store Logging.
The two levels of the Store Logging are Normal and Verbose. With Verbose, the AuthManager will provide more detailed debugging information. Use Normal when only StoreComms logging is necessary. Citrix Receiver Workspace Mac

To disable Session/Store Logging

Select Disabled in the Session Logging and Disabled in the Store Logging.
The CWA log files are stored in the local Mac user’s home directory: ~/Library/Logs/.
Type of loggingLog file location
Installer logging~/Library/Logs/ReceiverInstall.log
Session logging~/Library/Logs/Citrix Workspace/CitrixViewer_<time_stamp>.txt (*)
Store loggingNormal~/Library/Logs/CitrixServerCommunication.log
Verbose~/Library/Logs/com.citrix.AuthManager.log, com.citrix.AuthManager_1.log
andServiceRecord.log
(along with CitrixServerCommunication.log)
Always-on loggingWeb Browser Launch Logging
(Citrix Receiver Launcher/NPAPI plugin component)		~/Library/Logs/Citrix Workspace/com.apple.WebKit.Plugin.64_<time_stamp>.txt
~/Library/Logs/Citrix Workspace /Citrix Workspace Launcher_<time_stamp>.txt
Receiver Helper Logging~/Library/Logs/Citrix Workspace /ReceiverHelper_<time_stamp>.txt
Citrix Workspace App Logging~/Library/Logs/Citrix Workspace /Citrix Workspace _<time stamp>.txt
Citrix Viewer Logging~/Library/Logs/Citrix Receiver/CitrixViewer_<time_stamp>.txt (*)
CWA Updater Logging~/Library/Logs/Citrix Workspace /Citrix Workspace Updater_<time_stamp>.txt
Citrix receiver workspace app

Citrix Receiver Workspace App For Windows

(*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs. However, if Session logging is enabled, other logging along with the Always-on logswill be written to the log file.

Email Log Files

You can click “Email Log Files” available in the Logging screen to zip Session/Store/Always-on/Citrix Receiver Updater log files, and send it as an attached file via email using your default email client.

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You may need to change your Kerberos password
To use Citrix, your Kerberos password cannot be more than three years old. If your password exceeds this age limit, you need to change your Kerberos password

Citrix Receiver Workspace App 1911

Uninstall previous Citrix versions

If you have older versions of Citrix software installed, such as Citrix Receiver or Citrix ICA Client, you can remove them with these steps.

Citrix Workspace Mac Reset Receiver

  1. Drag Applications > Citrix Receiver.app into the trash.
  2. Drag Applications > Citrix ICA Client folder into the trash.
  3. Drag userhome > Library > Preferences > Citrix ICA Client into the trash.
  4. Check if the following folder exists: Macintosh HD > Library > Preferences > Citrix ICA Client.
    If it exists, move it to the Trash.

Install Citrix Workspace Client for Mac

  1. Download the Citrix Workspace client for Mac, available from the; Citrix Workspace and click Download. Note: this will take you to Citrix's website to download the latest installer.
  2. If prompted, choose to Save the installer. Depending on your browser settings, the file may download without showing you this dialog box.
  3. On a Mac computer, the .dmg file appears in the Mac Downloads folder. Click the folder and then select the CitrixWorkspaceApp.dmg file. When prompted, open Install Citrix Workspace.
  4. Click Continue and follow the instructions provided by the Citrix Workspace Installer.
  5. Once installed, continue with Using Citrix to access applications from your Mac.

Using Citrix to access applications from your Mac

Citrix Desktop Receiver Mac

Primary method: using Citrix Workspace directly

  1. Launch Citrix Workspace from your /Applications folder.
  2. When prompted to add an account, enter citrixapps.mit.edu.
  3. When prompted to authenticate, enter your Kerberos username (the portion of your MIT email address before the @mit.edu) and password.

Secondary method: logging in via the web

  1. Navigate in your web browser to https://citrixapps.mit.edu.
    With the Citrix Workspace client successfully installed, you should see the Citrix StoreFront logon prompt.
  2. Enter your Kerberos username (portion of your MIT email address before the @mit.edu).
  3. Enter your Kerberos password (password used to check your MIT email).
    Result: Applications available from the MIT Citrix servers are displayed.
  4. Click the icon for your selected application.

Note for off-campus users

To access applications via Citrix from off-campus locations or from a private subnet, you will need to connect to the MIT VPN (Virtual Private Network) before connecting to Citrix.

See: VPN at MIT

Citrix Workspace Mac

Related Links

Prefab Email for use by BH team

  • IS&T has upgraded its Citrix servers. The new servers are available at https://citrixapps.mit.edu, and the updated Citrix Workspace is needed.
  • Instructions for installing the Citrix Workspace client, and access BrioQuery via https://citrixapps.mit.edu are available at:http://kb.mit.edu/confluence/x/WoBRC
  • Please note that the new servers do not allow for stored launch.ica files. You'll need to access the applications by navigating to https://citrixapps.mit.edu.
  • Off campus users will need to first connect to the MIT VPN. More information about the MIT VPN is available at:http://ist.mit.edu/vpn

See Also

Have Questions or Still Need Help?